Information at the Heart of Business

Master Data comprises the critical reference data of an enterprise, their customers, vendors, products, services, employees, etc.  Master Data Management (MDM) is the discipline of making these critical information assets work effectively for the business with the policies and infrastructure to support the capture, integration and shared used of accurate, timely, consistent and complete master data.

Moving Forward with a Master Data Management Initiative

Ciberspring can help you assess your organization’s readiness for a MDM initiative to increase your efficiency.

DISCOVERY: MDM Readiness and Maturity Assessment – Short-term site visit to obtain a “snapshot” of your current Master Data Management position. This initial assessment measures your business from 12 relevant perspectives and allows the Ciberspring team to craft a strategic roadmap for MDM implementation that is both comprehensive and pragmatic.

ASSESSMENT/ROADMAP:  More comprehensive analysis of your organization, enterprise architecture, operations and management practices as related to the use and need for Master Data. A plan is established for activities and resources that will result in a healthy steady state Master Data Management initiative.

IMPLEMENTATION: Ciberspring experts take the results of the roadmap and work with you to design, build, and launch your Master Data Management initiative.

SUPPORT: Ciberspring works with you to ensure that your Master Data Management initiative delivers value as expected, so team members can sustain high quality master data for the long term.

An MDM platform may be positioned to service both the operational and analytical needs of a business. Operationally, MDM works to synchronize master data in operational systems and achieve an acceptable level of data quality in those systems.  Analytically, MDM can support business intelligence and data warehousing initiatives by providing consistent and trusted dimensions of analysis while improving quality and enriching master data providing more meaningful and more actionable information.

MDM at Work

MDM, like many IT initiatives, is critically dependent on strong business sponsorship and a happy marriage of people and business processes during the technical implementation.

Technically, MDM means systems share critical master data in a meaningful and timely way.  An MDM hub may be deployed to store and service a variety of requests for master data creation and updates.  A “System of Reference” hub views master data as continuously updated reference data.  This architecture aggregates master data in a central repository that acts as a reference across the enterprise while leaving control of the data in the hands of the operational systems.  Alternately, a “System of Record” MDM hub assumes record-keeping responsibilities for master data, becoming the point of entry, custodian, and the authoritative reference for master data.

Business processes complete the organization’s MDM capabilities by providing the governing process for the creation, maintenance, and use of master data.  They define which systems are authoritative and what processes must be implemented and followed during the lifecycle of master data entities.  These processes also define how master data quality is measured and improved.

Ciberspring Brings Expertise

Ciberspring has deep expertise in areas of MDM Program management, Services Oriented Architecture (SOA) development, Information Governance and solutions development and deployment that cover the industry’s leading MDM platforms, tools and best practices.

Services

ECM Assessment – A number of our clients have deep investments in content software products, but know that they have not reaped the return on investment that the technology could deliver. Ciberspring will perform an ECM assessment or audit the existing environment to document adoption barriers and recommend a roadmap for recovery to drive the use of “shelf-ware.”

ECM Program Design – Ciberspring can design a comprehensive ECM program solution to address key priorities within the organization. The program approach looks at the people, process and technologies to support the ECM objectives and chart a course for success.

ECM Implementation – Ciberspring can help the ECM implementation run smoothly from design to implementation and integration. For clients who are looking to expand the functionality of an existing system to new areas, or upgrade to the latest product tool, Paragon has best practices to ensure a seamless process.

Ciberspring’s full range of outsourcing solutions help your business use managed services strategically – from determining the economic business case for outsourcing to delivery of SLA-based, day-to-day operational support.

Outsourcing can also provide your organization opportunities to gain access to best-in-class IT capabilities, find highly specialized support for custom operating environments, operate within pre-certified and compliant environments, and take advantage of latest operating models, such as cloud or “as-a-service” environments.

Ciberspring’s Outsourcing and Managed Services solutions include:

Application Management – a proven SLA based approach for providing support that can span from maintenance through full application lifecycle management of your applications that is focused on quality, efficiency, process maturity, accountability and results.

Services include:

• Application Portfolio Assessment and Management
• Legacy Application Lifecycle Management and Modernization
• QA and Testing as a Service
• End-User Support
• Maintenance and Enhancement Ongoing Support

Infrastructure Management – Industrial grade, highly compliant, ITIL-based management of the full range of IT infrastructure in either virtualized, cloud, or dedicated, custom environments.

Services include:

• Infrastructure Architecture and Design
• Infrastructure Transformation
• Remote Infrastructure Management services
• Storage and Capacity Management
• Backup and  Recovery-as-a-Service
• Disaster Recovery-as-a-Service
• Security Operations and Administration
• Email and Messaging services, including Conversion Management
• Network Administration
• Monitoring
• IT Asset Management
• Server Administration
• Data Center Hosting and Operations – collocation, private dedicated, virtual private cloud, public cloud

Service Desk Solutions – Global help desk support for both IT and end user needs, incorporating technology call center best practices, multi-language agents, and follow the sun support, and trend analysis.

Services include:

• End User Help Desk – Tier1, Tier 2 and Tier 3 support
• IT to IT Help Desk
• Field Dispatch Services

Why Ciberspring?

• Single source for  the entire solution life cycle – comprehensive set of solutions from enterprise architecture through application development and integration to application management and infrastructure services
• Flexible engagement models – balances local accountability with global delivery based on our your specific business needs, risk profile, time- to-value, and total cost of ownership
• Distributed delivery model with onsite, offsite, nearshore and offshore capabilities, with Global Solution Center in India and the U.S. and other locations around the world
• Coverage for the entire technology domain – leading edge technologies as well as legacy technology expertise,  capabilities and services at all layers of the IT stack