About the Client

A cellular broadband network for emergency agencies and other first responders needed to ensure timely delivery of safety devices.

Challenge

A telecom company that supports emergency service organizations
with mobile devices and plans needed to quickly pivot when the
pandemic began. Pre-coronavirus, the company relied on in-person
events at venues across the country to train and outfit local first
responders with these devices. With many of these venues being
used as hospitals for coronavirus patients, training had to be canceled
or moved, requiring a fast-operational response.

Strategy & Solution

By creating an events portal in Salesforce Service Cloud, we helped
streamline the company’s sales methodologies, opportunity and
pipeline management, and communications. The portal made
rescheduling/canceling events easier.

Through an API, we enabled a demo device portal that allowed the
client to provision first responder devices, track the shipping, and have
them shipped back.

Through this portal, the company’s first responder clients were able to
be trained on new or better technology or tools without having to
attend an in-person event.